Category «Case»

Ecosandals.Com: The Digital Transformation of a Social Enterprise

The Wikyo Akala Project (WAP) was a cooperative set up as a social enterprise that sought to pool the efforts of the sandal makers in the Korogocho area, Nairobi, Kenya, in order to improve their sales revenue using the internet platform. WAP struggled to survive as a “bricks-and-mortar” social enterprise in the first six years …

Tapping into Opportunity beyond South Africa for Small Business Expansion

Masana Twala and Emily Brown, the co-founders of ME Data Services (MEDS), believed they had identified an excellent opportunity in the Business Process Outsourcing (BPO) domain. They were excited to set their idea in motion and, as many technology services entrepreneurs do, they feared that if they did not act promptly they could lose this …

Efficient Tax System in Zambia

Mr. Berlin Msiska, the CEO for the Zambia Revenue Authority (Tax Administration), was wondering how return on investment (ROI) might be used to assess investments in ICT intended to improve the efficiency and effectiveness of the country’s tax system. The critical decision being faced was “How can the ROI of tax systems be computed and …

The Decision to Adopt Electronic Voting in South Africa

Colin Thakur, an expert researcher for the Independent Electoral Commission (IEC) of South Africa, ruminated on the recommendation he would make to that committee. The IEC had commissioned him to undertake a neutral comprehensive international study of e-voting implementations and experimentation. His goal was then to advise whether South Africa was in a position to …