Category «Information Systems»

The Ticketing System That Couldn’t

In today’s competitive market, companies must rely on technology to scale the business and operate efficiently Author: Jeremy Bess, Deva Boone, Chase Dafnis, Kristiaan Gaines, Daniel Kiger Link: https://doi.org/10.28945/4866 Cite As: Bess, J., Boone, D., Dafnis, C., Gaines, K. and Kiger, D. (2021). The ticketing system that couldn’t. Muma Case Review 6(21). 1-19. https://doi.org/10.28945/4866

Rock, Paper, Concrete…

MAVNS, a successful construction company, has been staying ahead of the innovation curve as it relates to construction technology and site development over the past few decades. However, stagnation in the evolution of its employee time keeping processes has created a snowball effect of other issues that are ultimately costing profitability and significant competitive advantage. …

Is It Time to Retire?

Brad McIntire, President of Conserv Building Services, sat in his office, wondering if it was time to retire. Once again, Technology, his nemesis, had derailed his organization and brought it to a standstill. Brad was thinking, “I think these I.T. guys are literally going to be the death of me.”

Enabling Cities to Harness the Full Potential of the Internet of Things

Jamie Cudden, the Smart City Programme Manager for Dublin City Council (DCC), had just participated in the most recent review of the sensor-enabled smart gully project in Dublin city. Tasked with exploring how technology can help address city challenges to create a ‘smarter’ Dublin, Jamie wondered why more smart sensor applications were not being identified …

COVID-19, Forcing a Tough Decision for the Office Of Decision Support at the University of South Florida

Dr. Valeria Garcia, AVP for the Office of Decision Support (ODS), at the University of South Florida (USF), a member of the Academic Affairs leadership team and has been involved in academic and student success continuation planning. Dr. Garcia was on track with scheduled planning for the 2020-21 Academic Year as her team of analysts …

Techgenics’ Data Security Compliance

 “This is bad, really bad,” Jay Santos thought to himself. An email from Microsoft greeted him first thing in the morning with news of several new vulnerabilities, many that the software manufacturer had rated as critical. What troubled Jay was that the vulnerable software subsystem was the remote desktop protocol (see Exhibit 1). The use …