University of South Africa: Change Management and Leadership for Open Distance And E-Learning

Antonia Makina, an education consultant in the Directorate for Curriculum and Learning Development at the University of South Africa (UNISA), was assigned the task of recommending a theoretical guideline for adoption by the management of the university in its quest to implement Open Distance E-learning (ODeL) at the university.

The Ethics of Conducting Research Using Social Media: A Discussion Case

In 2015, Samuel who was registered for a master’s programme in the Department of Business Management, housed within the Faculty of Management and Commerce at a prominent university located in the Eastern Cape Province of South Africa, decided on a research topic in the area of social media service quality using the E-S-SERVQUAL model. Once …

Transforming Higher Education Through ICT and Transport Infrastructure Development

The Head of Institutional Planning at the University of the Western Cape (UWC), Mr. Stevens, was working with the 2016 UWC Institutional Operational Plan (IOP) White Paper. He was using this document in his planning. One of the goals of the IOP was the development of the campus and surrounding areas, which required his executive …

E-Literacy for Skills Development and Employee Engagement: The Case of VUT

Antoinette Lombard, Director of the e-skills unit at the Vaal University of Technology (VUT), had initiated a skills development and employee engagement project for the Human Resource (HR) Department through offering an e-skills and e-literacy course to the service workers of the University. Service workers included cleaning, gardening, maintenance and electrical workers. After a reasonably …

Implementation of Text-To-Speech Audio System in isiXhosa for Dwesa Community in Eastern Cape Province of South Africa

Dr. ZW Saul, the Head of the Department of African Languages at the University of Fort Hare, was considering the future of a text-to-speech system that converted English text into isiXhosa audio. The system had experienced a successful pilot, but much work remained to be done in taking the project to full implementation and sustainability.

Ecosandals.Com: The Digital Transformation of a Social Enterprise

The Wikyo Akala Project (WAP) was a cooperative set up as a social enterprise that sought to pool the efforts of the sandal makers in the Korogocho area, Nairobi, Kenya, in order to improve their sales revenue using the internet platform. WAP struggled to survive as a “bricks-and-mortar” social enterprise in the first six years …

Tapping into Opportunity beyond South Africa for Small Business Expansion

Masana Twala and Emily Brown, the co-founders of ME Data Services (MEDS), believed they had identified an excellent opportunity in the Business Process Outsourcing (BPO) domain. They were excited to set their idea in motion and, as many technology services entrepreneurs do, they feared that if they did not act promptly they could lose this …